Return information

Returns or complaints are no problem for us. Despite the utmost care, it is unfortunately inevitable that orders do not turn out as expected. However, you can be assured that we will take care of every problem and process your request as quickly as possible. Of course, you have a 100% right of return within 14 days. If a product does not fit or you do not like it, you can return it, exchange it or cancel your order within this period of receipt and we will transfer your money back to you.

You can find more detailed information about your right of cancellation on our page Customer information / Cancellation policy.

Return address

powderforce.com
Returns department
Grünstr. 1
75172 Pforzheim

General information on returns

  • If you have a complaint, material defect or incorrect delivery, please contact us in advance using our contact form.

  • Using our returns portal, you can download and print out a DHL parcel label within Germany. This will be sent to you with a 5€ (incl. VAT) and deducted from your refund amount to be transferred.

Returns portal for Germany

  • If you prefer to have the purchase amount credited to your customer account or if you would like to exchange an item, we will of course cover the return shipping costs.

  • Refunds are made automatically via the payment method you selected. For deliveries by bank transfer, cash on delivery or direct debit, we need your bank details.

  • Please contact us if the shipping costs for the return seem disproportionately high.

  • Please send us the goods back in their original packaging and complete.

Procedure for a return:

1. Declare your cancellation clearly within 14 days of receiving your order informally by telephone or in writing using the contact form, email or by letter. If you want to cancel the contract, you are welcome to use our pre-made cancellation form:

Download the cancellation form

For the informal version, here is a template:

I, (YOUR NAME), hereby cancel the purchase contract I have concluded for the purchase of the following goods:

  1. (PLEASE LIST THE PRODUCTS TO BE RETURNED HERE)
  2. (")
  3. (")

Ordered on (")
received on (")
Name & address of the consumer (")
Date (")

NotePlease do not be surprised about the almost identical forms for cancellation and return, for legal reasons we have to differentiate here. Internally we naturally equate a return with a cancellation, so if your return is received by us no later than 14 days after receipt, it is of course sufficient for us if you just fill out the return form.

2. Enclose our enclosed return form with your return, completely filled out and legible. If you can't find it, here is the link to download it:

Download the return form

3. Send the goods back to us with sufficient postage and in separate packaging that protects them from transport damage. This way you can avoid a loss of value in the worst case scenario. For the return, we leave it up to you which shipping service provider you would like to use to send your shipment back to us. If you ship with DHL, you are welcome to use our DHL returns portal:

Returns portal (only for Germany)