Customer Information of powderforce.com, Owner: Matthias Wolf
With the following customer information page, powderforce.com fulfills its statutory obligations to inform and instruct. Here we provide you with all relevant details regarding the conclusion of the contract based on your order and its processing. The customer information does not constitute contractual terms. These are included in the General Terms and Conditions (GTC).
1. Information about the provider
These websites are an offer from:
powderforce.com
Owner: Matthias Wolf
Grünstr. 1
75172 Pforzheim
Germany
Phone: +49 7231 419293
Fax: +49 7231 419294
Email: info@powderforce.com
Please send all inquiries – especially regarding processing, returns, warranty, etc. – in writing via our contact form!
Tax number: 41235/57353
VAT ID: DE225468851
2. Right of withdrawal & withdrawal form for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.)
Start of the withdrawal information
2.1 Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform us (powderforce.com, Grünstr. 1, 75172 Pforzheim, Germany, Email: info@powderforce.com, Phone: +49 7231 419293, Fax: +49 7231 419294) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You shall send back the goods or hand them over to us immediately, and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Your right of withdrawal expires prematurely in the following cases:
For contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. For contracts for the delivery of goods that are made to measure or clearly personalized according to the consumer's selection.
2.3 Model withdrawal form
(If you wish to withdraw from the contract, you can use the following or a similar clear statement):
To powderforce.com, Grünstr. 1, 75172 Pforzheim, Germany, Email: info@powderforce.com, Phone: +49 7231 419293, Fax: +49 7231 419294
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notifying on paper)
Date_______________(*) Delete as appropriate.
End of withdrawal information
3. Additional information on withdrawal
Please, if possible, return the goods to us as a prepaid package rather than postage due. Avoid damage and contamination of the goods. Return the goods in the original packaging with all accessories and packaging materials. If you no longer have the original packaging, please ensure proper packaging to prevent transport damage. The above modalities are not a condition for the effective exercise of the right of withdrawal.
4. Information on warranty and guarantees
Beyond the statutory warranty provisions, no guarantees are assumed for the delivered goods or services, unless a guarantee is expressly granted in writing. Further details on warranty can be found in §5 of our General Terms and Conditions.
5. Information on specific contractual provisions
a) General Terms and Conditions: Our current General Terms and Conditions apply.
b) Features of goods and services as well as pricing information are described directly in connection with the offered product.
c) Payment and fulfillment: Details regarding payment and fulfillment can be found in our current General Terms and Conditions.
d) Technical steps leading to the conclusion of the contract / error correction
The contract between you and us is concluded as follows:
- You enter the required data in the order form.
- You can change the order data at any time before confirming the "order with obligation to pay >>" button. Changes can be made using mouse and/or keyboard.
- By clicking this button, you make a binding declaration to us regarding your offer to conclude a contract. At the same time, you accept our General Terms and Conditions, which you can review again at this point, and consent to the necessary transmission of your data in case the contract is concluded.
- The receipt of your order will be confirmed immediately via the email address you provided. The contract is concluded upon sending the order confirmation by email for payment methods such as bank transfer and instant transfer. For other payment methods, the contract is concluded upon sending a separate shipping confirmation by email and dispatching the ordered product to the delivery address you provided. In the case of self-pickup, the contract is concluded upon handing over the goods.
6. Information on access to contractual provisions
We store your order data and send it to you via email. You can access the GTC at any time here. Your order data is password-protected and can be accessed at any time via “My Account”.