Customer Information of the Company powderforce.com, Inh. Matthias Wolf
With the following customer information site, we comply with our statutory obligations to inform and instruct. In the following, we inform you about all the circumstances in connection with the formation of the contract by reason of your order and the execution of the contract. The customer information does not constitute any contractual terms. These are contained in the General Terms and Conditions of Business.

1. Information about the provider

These websites are provided by:

powderforce.com
Inh. Matthias Wolf
Grünstr. 1
75172 Pforzheim

Phone: 07231-419293
Fax: 07231-419294
E-Mail: info@powderforce.com

Please make any enquiries regarding execution, return, guarantee etc. in writing by using the contact form.

Steuernummer: 41235/57353
USt-IdNr: DE225468851

You can also make complaints here.

2. Information regarding right of revocation and instruction

2.1 Right of revocation

As a user (§ 13 German Civil Code), you may revoke your declaration of agreement within two weeks in writing (e.g. letter, fax, e-mail) without stating any reasons, or by returning the goods. The revocation period commences at the earliest upon receipt of the goods and a detailed written revocation instruction. In order to ensure the revocation period, it is sufficient to send the revocation notice on time, or to return the goods on time. The revocation should be addressed to:         

powderforce.com
Retourenabteilung
Grünstr. 1
75172 Pforzheim
Deutschland
E-Mail: info@powderforce.com

2.2 Consequences of revocation

In the event of an effective revocation, each party shall return any benefits received and, where applicable, any emoluments taken (e.g. loss of interest). If you cannot wholly or partly return the received benefit, or if you can return such benefit only in a worse condition, you are insofar obliged to replace the value of the said benefit. This does not apply where the worsening is caused solely by examining the object, as would be possible for you for example in a store. By the way, you can avoid having to replace the value of the object by not using the object as if you were the owner and by refraining from anything which affects its value. Return shipping is free of charge for you. Any objects which cannot be sent in a package will be collected from you. In the event of revocation, an associated loan contract will also be dissolved.                 

End of revocation instruction.

This right of revocation does not apply to contracts for the delivery of goods which we have produced on the grounds of your specifications, or which were clearly tailored to meet your personal requirements, or which are not suitable for return shipping by reason of their nature.

3. Information regarding warranty and guarantees

No guarantees in regard to the delivered goods or services will be given in addition to the statutory warranty provisions, except where a guarantee is explicitly granted in writing. You can find further details regarding warranty in § 5 of our General Terms and Conditions of Business.

4. Information regarding individual provisions of the contract

a) General Terms and Conditions of Business - Our General Terms and Conditions of Business apply in their respective current version.

b) Features of the goods and services, as well as pricing, are described immediately in connection with the product that is offered.